Subscriptions

• Can I add, subtract or change items in my existing subscription?

  You'll need to place a new subscription with all the products you want, and cancel the old subscription. Our system does not support adding items to an existing subscription at this time.

• Can I cancel at any time?

  Yes. You can cancel your subscription at any time. However, you MUST cancel it BEFORE it charges you again though. We will not issue a refund if you forget to cancel on time.

• Can I pause or suspend my subscription?

  Yes, you can pause your subscription. 1. Go to My account > My Subscriptions 2. To temporarily pause a subscription, click Suspend. It will stay paused until you reactivate it. You can reactivate at anytime. When a subscription is reactivated, the payment schedule will continue as it did bef...

• Can I renew my subscription early?

  Want to receive your subscription shipment early? 1. Go to My account > My Subscriptions 2. Click on the subscription you want to ship right away. 3. In the first table click Renew Now 4. A modal will open up. Click Pay Now – your subscription will renew and ship early.

• How do I cancel my subscription?

  You can cancel your subscription in My Account.

• How do I manage my subscription?

  You can manage your subscriptions in My Account. We will also send you a monthly reminder with this link before the recharge in the event that you need to delay, modify or cancel your subscription.

• If I cancel my credit card or tell my bank I didn’t order this will I get my money back?

  No. We keep proof on file proving that you signed up for the subscription service. If your bank issues a chargeback we will argue the claim and prove to your bank that you did indeed order the product. Doing this to a company is very detrimental to everyone involved. If you cannot afford/don’t w...

• I forgot to cancel my subscription before I got charged again, can I get a refund?

  All sales are final and we cannot cancel or issue a refund on a transaction once it has gone through.

• Will subscriptions placed during sales receive the sale price forever?

  Subscriptions initiated during sales will receive the sale price on the first order. We cannot offer the sale price ongoing forever.