Subscriptions

• Can I add, subtract or change items in my existing subscription?

  You'll need to place a new subscription with all the products you want, and cancel the old subscription. Our system does not support adding items to an existing subscription at this time.

• Can I cancel at any time?

  Yes, you can cancel your subscription at any time through My Account → My Subscriptions. Just keep in mind that cancellations need to be completed before your next scheduled charge processes — we're unable to issue refunds for charges that have already gone through. If you're unsure of your next...

• Can I pause or suspend my subscription?

  Yes, you can pause your subscription. 1. Go to My account > My Subscriptions 2. To temporarily pause a subscription, click Suspend. It will stay paused until you reactivate it. You can reactivate at anytime. When a subscription is reactivated, the payment schedule will continue as it did bef...

• Can I renew my subscription early?

  Want to receive your subscription shipment early? 1. Go to My account > My Subscriptions 2. Click on the subscription you want to ship right away. 3. In the first table click Renew Now 4. A modal will open up. Click Pay Now – your subscription will renew and ship early.

• How do I cancel my subscription?

  You can cancel your subscription in My Account.

• How do I manage my subscription?

  You can manage your subscriptions in My Account. We will also send you a monthly reminder with this link before the recharge in the event that you need to delay, modify or cancel your subscription.

• If I cancel my credit card or tell my bank I didn’t order this will I get my money back?

  We understand billing concerns can be stressful! If you believe you've been charged in error, please reach out to us directly at info@dramapothecary.com before initiating a dispute — we're almost always able to resolve things quickly and directly. Please note that when you signed up for a subscr...

• I forgot to cancel my subscription before I got charged again, can I get a refund?

  All sales are final and we cannot cancel or issue a refund on a transaction once it has gone through.

• Will subscriptions placed during sales receive the sale price forever?

  Subscriptions initiated during sales will receive the sale price on the first order. We cannot offer the sale price ongoing forever.