If you feel USPS or FedEx has lost your order it is your responsibility to contact them first. We have the same tracking information as you do. As the receiving party, you need to be the one to contact USPS or FedEx to reschedule a delivery, inquire about a lost package, change the shipping address, etc. If your order appears to be lost, please contact us within 5 days to find a solution. Please provide your name and order number, and tracking number(s) if applicable, when you contact us.
DRAM is not responsible for lost or stolen packages at the hands of USPS, FedEx.